Frequently Asked Questions
Everything you need to know about your OZiva style experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for regional locations. You will receive a tracking link via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 14-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return or exchange through our online portal.
How do I find the right size?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At OZiva, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.